At Blue Horizon Medicals we strive to deliver a top class service 100% of the time. In order to facilitate this we work very hard, with you and your results our top priority. However, it is necessary to state our terms and conditions relating to the service that we provide to avoid any misunderstanding.
100% Money Back Guarantee.
We pledge that you are entitled to a 100% money back guarantee if you change your mind about getting your laboratory tests up to 48 hours before your nurse visit is due. Refunds will be actioned within 48 working hours of your request to the card that you used for payment. We do not charge an administration fee for this. If there is less than 48 hours to go until your nurse visit, or once you have had your sample taken you will no longer be entitled to a refund of charges unless your sample is lost, improperly stored or incorrectly taken by the nurse, resulting in a non or invalid result. In that event you will have a choice of either a refund of the tests involved, or a chance to book another nurse visit for another sample to be taken. As the pathology service is itself provided by Medlab Pathology Services and not ourselves, you agree when you order a test not to hold us liable for any delays or other costs which is beyond our direct control. On occasion, certain analytes can haemolyse. This could be the case for many reasons, and as we ourselves do not carry out the pathology (as explained above) we can not comment on the potential causes. If this is the case, you will be offered a nurse revisit completely free of charge. Unfortunately in this occasional event, we can not offer any sort of refund, as we will be charged by the laboratory for the test or test bundle you have ordered and attended for. We don't like delays at all and always work our hardest to get you your results on time.
Turnaround Times (TATs)
The turnaround times are stated clearly for each test and are to be used as a guide only. The results are usually only released once all tests become available. The turnaround times, as a guide refer to the number of working days (not weekends and bank holidays) that it takes between your blood being received by the processing Laboratory and the results being emailed to yourself. Please understand that as these turnaround times are a guide results may well fall inside the times stated. However, sometimes results may take longer than the stated times due to circumstances beyond our control such as mechanical breakdown of equipment, human error or transportation issues affecting courier routes, as not all tests will be analysed by the location that you have your blood taken at. If your results are overdue we consult the Laboratory browser four to five times a day to specifically look for your result as well as asking the laboratory managers to chase the results on your behalf. We understand that waiting for overdue results is frustrating, we will be frustrated too!
Once the results are ready from Medlab Pathology they will be securely emailed to us by encrypted email. If they fall within normal range or you have opted for the express results service, they will be sent straight through to you by email. If you have opted for reported results and interpretation is needed, one of our medical panel will provide comment free of charge, which can take a further 24-48 hours to be processed.
Our Medical Comments.
Our panel of Doctors are all practicing GP’s and if any of your results are outside established parameters and you have opted for reported results, we provide a free of charge medical comment based upon your blood results alone. Choosing 'reported' results means you will not receive an interpretation. As it may be difficult to make a full assessment on laboratory results alone you may be informed that a follow up consultation may be needed with your own GP or specialist. Additionally, where your results require specialist interpretation you will be informed of this. Both private and public Doctors are required by the General Medical Council to operate within the bounds of their knowledge for your safety.
Children and Minors.
We are not always able to provide this service for children and minors (under the age of 18).
IVS terms and conditions.
ID verification is required - some form of official photo ID will need to be shown to the nurse upon arrival.